Privacy Policy

Privacy Policy

Last Updated: 10/01/2025

OoCR DCP (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information we process when you use our app to communicate securely and schedule interactions between key workers and clients (the “Service”).

1. Information We Collect

We collect and process the following types of information:

a) Information You Provide to Us

  • Account Information: Name, email address, phone number, and other contact details.
  • Profile Information: Details provided by key workers or clients, such as job role, organisation, or service requirements.
  • Communications: Messages, call details (e.g., call time and duration), and scheduling details shared through the app.

b) Automatically Collected Information

  • Usage Data: Information about how you use the Service, such as app interactions, features accessed, and session durations.
  • Device Information: Information about the device you use to access the Service, including IP address, operating system, and browser type.

c) Sensitive Information

Where applicable, we may process sensitive information (e.g., related to health, work schedules, or client needs) that is voluntarily shared through the app. Such information will be handled with enhanced safeguards in line with UK data protection laws.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To Provide the Service: Facilitating secure communication, scheduling, and calls between key workers and clients.
  • To Improve the Service: Analyzing app usage to enhance performance, functionality, and user experience.
  • To Ensure Security: Monitoring for unauthorized access, fraud, or abuse of the Service.
  • To Comply with Legal Obligations: Fulfilling our obligations under UK laws, including responding to lawful requests by public authorities.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

  • With Service Providers: Third-party vendors that assist in delivering the Service (e.g., hosting, analytics, or communication tools), bound by strict confidentiality agreements.
  • When Required by Law: If mandated by law, regulation, or legal process, we may disclose information to relevant authorities.
  • In Case of Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

4. Data Security

We implement robust technical and organisational measures to protect your data from unauthorized access, loss, or misuse. These include:

  • Encryption: All communications and stored data are encrypted using industry-standard protocols.
  • Access Controls: Restricted access to personal data based on roles and responsibilities.
  • Regular Audits: Periodic security assessments and vulnerability testing.

5. Data Retention

We retain your personal data only for as long as necessary to provide the Service or meet legal obligations. Once no longer required, your data will be securely deleted or anonymized.

6. Your Rights

Under UK data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Rectify inaccuracies in your personal data.
  • Deletion: Request the deletion of your personal data.
  • Restriction: Limit how we process your data in certain circumstances.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.

To exercise your rights, please contact us (details in section 10).

7. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect or process data from children. If you believe we have inadvertently processed such information, please contact us.

8. International Data Transfers

All data is processed within the UK. We do not transfer your data outside the UK unless necessary and compliant with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted within the app, and significant changes will be communicated directly.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Flowmoco

Trevena House, 11 Trevena Terrace,

Newquay, TR7 1LJ

  • Email: support@flowmo.co
  • Phone: 01637 808408

By using the Service, you acknowledge that you have read and understood this Privacy Policy.